A. Terms of Service for Cirrofy Billing

Last Updated: 01/24/2025

Welcome to Cirrofy! By accessing and using our site and services, you agree to comply with these Terms of Service (ToS). Please read them carefully, as they govern your access to and use of billing.cirrofy.com and any services provided through it.

A.1. Acceptance of Terms

By using our services on billing.cirrofy.com, you agree to these ToS, our Privacy Policy, and any additional terms specific to your purchase or subscription. If you do not agree with any part of these terms, you must not use our services.

A.2. Services Provided

billing.cirrofy.com allows businesses to create accounts, manage their billing and subscription information, and process payments for access to our Dolibarr SaaS services.

A.2.1 Eligibility

Our services are intended for businesses and individuals who are at least 18 years old. By registering an account, you confirm that you meet these eligibility requirements.

A.3. Account Registration and Management

To use our services, you are required to create an account and provide accurate information about yourself and your business.

A.3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Please notify us immediately if you suspect any unauthorized access.

A.3.2 Accurate Information

You agree to provide accurate and up-to-date information. We reserve the right to suspend or terminate accounts with false or misleading information.

A.4. Billing and Payments

By signing up for our services, you agree to pay the applicable subscription fees and any additional charges.

A.4.1 Payment Methods

We accept payments via PayPal and Maya. By submitting your payment information, you authorize us to charge all applicable fees to your selected payment method.

A.4.2 Billing Cycle

Billing occurs on a recurring basis, as specified in your selected plan. Fees will be charged at the start of each billing period until you cancel your subscription.

A.4.3 Late or Failed Payments

If a payment fails or is late, we reserve the right to suspend or terminate access to our services until the outstanding balance is paid.

A.4.4 Refund Policy

Refunds are only issued under specific circumstances outlined in our Refund Policy below. Please review this policy before making a purchase.

A.5. Cancellation and Termination

A.5.1 Cancellation by User

You may cancel your subscription at any time through your account settings. Cancellation will be effective at the end of the current billing cycle, and you will retain access to our services until the end of that period.

A.5.2 Termination by billing.cirrofy.com

We reserve the right to suspend or terminate your account at our discretion, especially if there is a breach of these terms, illegal activity, or non-payment.

A.5.3 Effects of Termination

Upon termination, access to your account and any associated services will be disabled, and data may be deleted in accordance with our Data Retention Policy.

A.6. User Conduct

By using billing.cirrofy.com, you agree not to:

• Violate any applicable laws or regulations.
• Use the service for fraudulent or deceptive purposes.
• Access or attempt to access our systems without authorization.
• Interfere with the operation of our site or service.

A.7. Intellectual Property and Licensing

billing.cirrofy.com uses the open-source FOSSBilling software, which is licensed under the Apache 2.0 License. We encourage users to review this license to understand their rights and obligations regarding the FOSSBilling software.

A.7.1 Limited License for SaaS Access

While the underlying FOSSBilling software is open-source, your access to billing.cirrofy.com as a hosted billing service is licensed solely for your business use in compliance with these ToS. This does not grant ownership of the underlying software or imply any proprietary rights beyond the open-source license.

We grant you a limited, non-exclusive, and non-transferable license to use our services for business purposes in accordance with these ToS.

A.7.2 Restrictions

All non-software content (e.g., branding, custom elements, documentation) created specifically for billing.cirrofy.com is the intellectual property of our company, Cirrofy, and is not covered by the open-source license.

You may not reproduce, distribute, modify, or create derivative works of our content without our explicit written permission.

A.8. Disclaimer of Warranties

Our services are provided "as-is" and "as-available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or free from harmful components.

A.9. Limitation of Liability

To the fullest extent permitted by law, Cirrofy, its affiliates, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use or inability to use our services, billing.cirrofy.com.

A.10. Indemnification

You agree to indemnify and hold Cirrofy, its affiliates, and employees harmless from any claims, liabilities, damages, losses, and expenses, including legal fees, arising from your use of our services, breach of these ToS, or violation of any law.

A.11. Modifications to the Service and Terms

We reserve the right to modify or discontinue any part of our service at any time, with or without notice. We may also update these ToS periodically. Continued use of our services after changes constitutes acceptance of the revised terms.

A.12. Governing Law and Dispute Resolution

These ToS are governed by the laws of the Philippines, without regard to its conflict of laws principles.

A.12.1 Dispute Resolution

In the event of a dispute, we encourage you to contact us first to seek resolution. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in the Philippines, as the exclusive means of resolving any disputes.

A.13. Miscellaneous

A.13.1 Severability

If any provision of these ToS is found to be unenforceable, the remaining provisions will continue in full force and effect.

A.13.2 Entire Agreement

These ToS, along with our Privacy Policy and any applicable policies, constitute the entire agreement between you and Cirrofy regarding your use of our services, billing.cirrofy.com.

A.13.3 Waiver

Our failure to enforce any provision of these ToS shall not be considered a waiver of our right to enforce it later.

A.14. Contact Information

If you have any questions or concerns about these ToS or our services, please contact us:

• Link: Contact Us

By using billing.cirrofy.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

______________________________

B. Terms of Service for Cirrofy Hosted Dolibarr ERP

Last Updated: 01/24/2025

Welcome to Cirrofy! By accessing and using our platform, you agree to abide by these Terms of Service (ToS), which govern the use of our software-as-a-service (SaaS) application powered by Dolibarr. Please read these terms carefully, as they establish your rights and obligations as a user of this service. If you do not agree with any part of these terms, you must not use our services.

B.1. Acceptance of Terms

By creating an account and using Cirrofy hosted ERP, you accept these ToS and our Privacy Policy. These terms apply to all users, including administrators, employees, and any authorized representatives who use the application.

B.2. Description of Services

Cirrofy provides an online, cloud-hosted enterprise resource planning (ERP) and customer relationship management (CRM) solution (powered by Dolibarr) for businesses to manage their operations. Services may include access to modules for finance, human resources, project management, and other business functionalities.

B.2.1 Eligibility

Our services are intended for business users who are at least 18 years old. By registering for an account, you confirm that you meet these eligibility requirements and are authorized to act on behalf of your organization.

B.3. Account Registration and Security

B.3.1 Account Information

To access our services, you must create an account and provide accurate, complete information about yourself and your organization. Failure to provide accurate information may result in suspension or termination of your account.

B.3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities under your account. Notify us immediately if you suspect any unauthorized access.

B.3.3 Account Termination

We reserve the right to suspend or terminate accounts, at our discretion, if there is a violation of these ToS, suspected illegal activity, or for non-payment (if applicable).

B.4. User Responsibilities and Conduct

By using Cirrofy hosted ERP, you agree to:

• Comply with Applicable Laws: Ensure that your use of the service adheres to all local, state, and international laws.
• Maintain Data Security: Protect any data you upload or manage within the application, especially sensitive personal information, by following best practices.
• Use the Service for Authorized Purposes: Use the service solely for business purposes and refrain from unauthorized activities (e.g., hacking, reselling access).
• Avoid Interference: Refrain from interfering with or disrupting the service, including uploading malicious code, attempting unauthorized access, or otherwise compromising security.

B.5. Data Security and Privacy

B.5.1 Data Ownership

All data you upload, enter, or manage within Cirrofy hosted ERP remains your property. We do not claim ownership over your data.

B.5.2 Data Processing

We will process and store data in accordance with our Privacy Policy. By using the application, you consent to the processing of your data as described therein.

B.5.3 Data Security Measures

We implement industry-standard security measures to protect your data. However, you acknowledge that no online system is entirely secure, and we cannot guarantee absolute protection of your data.

B.6. Service Availability and Maintenance

We strive to provide continuous access to our services. However, we reserve the right to suspend, modify, or terminate parts of the service for maintenance or upgrades, or due to factors outside our control.

B.6.1 Scheduled Maintenance

Scheduled maintenance may occur periodically, and users will be notified in advance of such events whenever possible. During maintenance, access to the application may be temporarily unavailable.

B.6.2 Downtime

In the event of unexpected downtime, we will work to restore access as quickly as possible. We are not liable for any losses resulting from service interruptions beyond our control.

B.7. Payment Terms

If Cirrofy hosted ERP services are provided on a paid subscription basis, the following terms apply:

B.7.1 Fees

You agree to pay all applicable subscription fees as outlined at the time of sign-up. Fees are billed according to your selected payment plan (monthly, annually, etc.).

B.7.2 Non-Payment

Failure to pay subscription fees on time may result in suspension or termination of your access to the service. Repeated non-payment may lead to permanent account termination.

B.7.3 Refund Policy

Please refer to our Refund Policy below for details on our refund terms.

B.8. Intellectual Property

The Dolibarr software that powers our service is licensed under an open-source license, which is licensed under the GNU General Public License v3 (GPL-3.0). Use of Dolibarr’s features must also comply with its licensing terms. We encourage users to review this license to understand their rights and obligations regarding the Dolibarr software.

B.8.1 Limited License for SaaS Access

While the underlying Dollibarr software is open-source, your access to Cirrofy hosted ERP service is licensed solely for your business use in compliance with these ToS. This does not grant ownership of the underlying software or imply any proprietary rights beyond the open-source license.

We grant you a limited, non-exclusive, and non-transferable license to use our services for business purposes in accordance with these ToS.

B.8.2 Restrictions

All non-software content (e.g., branding, custom elements, documentation) created specifically for Cirrofy hosted ERP is the intellectual property of our company, Cirrofy Services Inc., and is not covered by the open-source license.

You may not reproduce, distribute, modify, or create derivative works of our content without our explicit written permission.

B.9. Disclaimer of Warranties

Cirrofy hosted ERP is provided "as-is" and "as-available" without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, or secure.

B.10. Limitation of Liability

To the fullest extent permitted by law, Cirrofy Services Inc., its affiliates, and employees shall not be liable for any indirect, incidental, or consequential damages arising from your use or inability to use the service, including lost profits or data loss.

B.11. Indemnification

You agree to indemnify and hold Cirrofy Services Inc., its affiliates, and employees harmless from any claims, liabilities, damages, losses, or expenses arising from your use of the service, violation of these ToS, or infringement on third-party rights.

B.12. Modifications to the Terms

We may modify these ToS periodically. Continued use of our services after changes are posted constitutes acceptance of the revised terms. We encourage you to review this page regularly for updates.

B.13. Governing Law and Dispute Resolution

These ToS are governed by the laws of the Philippines, without regard to its conflict of laws principles.

B.13.1 Dispute Resolution

In the event of a dispute, you agree to attempt resolution by contacting us directly. If unresolved, disputes will be submitted to binding arbitration in the Philippines.

B.14. Miscellaneous

B.14.1 Entire Agreement

These ToS, along with our Privacy Policy and any applicable policies, constitute the entire agreement between you and Cirrofy Services Inc. regarding your use of our services.

B.14.2 Severability

If any provision of these ToS is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

B.14.3 Waiver

Our failure to enforce any provision of these ToS shall not be considered a waiver of our right to enforce it later.

B.15. Contact Information

For questions or concerns about these ToS or our services, please contact us at:

• Link: Contact Us

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

______________________________

Refund Policy

Last Updated: 01/24/2025

Thank you for choosing Cirrofy. We aim to provide a seamless experience for our clients. However, we understand that circumstances may require a refund. This Refund Policy outlines the conditions under which refunds are granted, eligibility criteria, and the process for requesting a refund. By using our services, you agree to this Refund Policy.

1. Eligibility for Refunds

Refunds are available under specific circumstances, as outlined below. Each request is carefully reviewed to ensure eligibility.

1.1 Subscription Fees

• New Subscriptions: If you are unsatisfied with your subscription within the first 28 days of service, you may be eligible for a full or partial refund. Requests must be submitted within this period.
• Renewal Fees: Refunds are generally not provided for subscription renewals, as reminders are sent in advance of billing. Exceptions may be considered for extenuating circumstances.

1.2 Service Downtime or Issues

If you experience significant service interruptions or technical issues that impact your ability to use our service, you may be eligible for a prorated refund. This applies only if the issue is determined to be within our control and cannot be resolved in a timely manner.

1.3 Duplicate or Erroneous Charges

If you believe you were charged incorrectly or were billed multiple times for the same service, please contact us immediately. Verified duplicate or erroneous charges will be refunded in full.

2. Non-Refundable Items

The following fees are non-refundable:

• Setup Fees: Any one-time setup or onboarding fees are non-refundable once the service has been activated.
• Customizations or Special Requests: Fees for any custom integrations, additional features, or special requests are non-refundable once work has begun.
• Partial Usage: Partial use of a monthly or annual subscription is not refundable unless a specific issue meets the eligibility requirements above.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Contact support via Contact us page with your account details and a description of the issue.
2. Reason for Refund: Clearly state the reason for the refund request and attach any relevant documentation (e.g., payment confirmation or error screenshots).
3. Review Period: Once we receive your request, we will review it within 5-7 business days.

We may reach out to you for additional information if necessary. Approved refunds will be processed according to the timeline in Section 5 below.

4. Refund Methods

Approved refunds will be processed using the original payment method. Refunds will appear as credits to your PayPal, Maya, or bank account, depending on your payment provider's policies.

• PayPal: Refunds processed to PayPal may take 5-10 business days to appear in your account.
• Maya: Refunds processed to Maya may take 5-10 business days to reflect.
• Bank Transfers: If a refund is processed to a bank account, the processing time will vary based on the bank's policies.

5. Processing Time

Once a refund request is approved, we aim to initiate the refund within 5-10 business days. Processing times may vary depending on your financial institution or payment provider.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically.

7. Contact Us

For further inquiries or assistance with your refund request, please contact us:

• Link: Contact Us Page

By using billing.cirrofy.com, you acknowledge and agree to this Refund Policy. If you have questions or need assistance, please reach out to our support team.